Refund policy

Return Window

You have 7 days from the date you receive your order to request a return.

Return Eligibility

To qualify for a return, your item must be:

  • In the same condition you received it (unworn, unwashed, unused)

  • With tags attached and in its original packaging

  • Accompanied by a receipt or proof of purchase

Please note:

  • We do not accept returns on sale items or gift cards.

  • Items such as underwear, pajamas, swimsuits, socks, masks, or other personal items cannot be returned for hygiene reasons.

  • Custom or personalized items and items damaged by the customer are also non-returnable.

How to Start a Return

Email us at support@boldbeliefapparel.com within 7 days of receiving your order.
Include in your email:

  • Your order number

  • Photos showing the issue (if applicable)

If your return is approved, we’ll send you a return shipping label and instructions on how and where to send your package.
Items sent back without approval will not be accepted.
Please note that return shipping costs are the responsibility of the customer.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Cancellations

Orders that have not yet entered production can be canceled and fully refunded.
Once an order enters production, it cannot be canceled, but shipping may still be canceled and refunded if the order hasn’t been posted yet.

Late or Lost Shipments

For small-volume orders, production typically takes 3–7 business days, and items ship no later than the 8th business day after payment.
If your order has not shipped by then, you may be eligible for up to 10% compensation of the item price.
For packages lost in transit, please contact us within 7 days after the estimated delivery date.

Refunds

Once your return is received and inspected, we’ll notify you if your refund has been approved.
Approved refunds will be processed to your original payment method within 10 business days.
Please note your bank or credit card provider may take additional time to post the refund.
If more than 15 business days have passed since approval, contact us at support@boldbeliefapparel.com.

European Union Customers

If your order is shipped to the EU, you have a 14-day right to cancel or return your order for any reason.
Returned items must meet the same eligibility requirements listed above.